- We ship within 24 hours of the order being placed.
This depends on the destination of the order. Orders are shipped using “Ground” method and are typically delivered within 8-10 business days. You will also have the option at checkout to select “Express” delivery (5 days).
- We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 3 business days, please contact us at firstname.lastname@example.org.
- We typically ship out orders same-day when placed by 12pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
- Currently we offer free standard shipping for orders $180 and over, placed in the USA, Canada or Mexico. Otherwise, shipping costs will be calculated, based on destination and weight, at checkout. *T-shirt orders (orders that include only t-shirts) are eligible for a special shipping rate of $5. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
- As a standard, Alo’s USA proudly ships all over the US, Canada and Mexico. That being said, we are always happy to receive and to fulfill international orders. *Please note that these orders may be subject to an adjusted delivery timeline.
- Since the turnaround time on packages is so quick, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you get exactly what you need.
Returns and exchanges
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- Alo’s USA has a 30-day return/exchange policy. If you find that you’re not completely satisfied with your order, we will gladly issue you a refund or make an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can learn more about our Return/Exchange policy here https://aloscafe-usa.com/pages/return-policy.